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FREQUENTLY ASKED QUESTIONS

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Commonly Asked Questions at Everswim:

If you still have questions, please feel free to contact us!

Where are you located?

We have two Everswim centres, one in Coffs Harbour & one in Port Macquarie

Coffs Harbour Port Macquarie

How does a new swimmer enrol at a centre?

Submit an online enquiry for the appropriate centre through our contact form, and we will be in touch to book a swimming assessment.

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What happens at a swimming assessment?

Each swimmer will be asked a few questions and then head into the pool, so an assessor may view their technique and skills. 

 We will then discuss availability and reach out to you in coming days regarding swim lessons that may be offered.

What happens if there are no suitable days / times available at present?

We run a very efficient ‘wait-list’ for prospective swimmers. Much of the waitlist is swimmers looking to change days, due to other co-curricular activities, and not new swimmers looking for lessons. 

Once you are an EverSwim Swimmer, we try to assist as much as possible when co-curricular activities clash – we have all been there!!

If you have broad availability, you will typically receive an offer of lessons within 1-2 months. We find it is more challenging when a specific day/time/teacher is requested.

How does a swimmer check in at their first lesson?

At your first lesson, please head to reception to gather any information you may need and receive directions around the centre and to the lesson. Please arrive at least 10 minutes early, so you can be ready to start at the specified time.

How does a swimmer check in for their lesson week to week?

A swimmer must check in for every lesson and this may be done by

- Visiting reception on your way into the centre (all locations) 

- Scanning the Swimmers ID within the App, on your way into the centre (Port Macquarie only).

Learn More About Swim Portal

Do lessons run all year, or just in school terms?

 Our lessons run all year round except for public holidays and a short break over Christmas. This helps swimmers maintain skill levels throughout the year and improve much faster.

How do I mark my Swimmer as not attending?

 Through our Swim Portal App, you can mark a Swimmer away, and with at least two hours’ notice you will receive a makeup swimming lesson.

Learn More About Swim Portal

How do I book a makeup swimming lesson?

Through our Swim Portal App, you can view and book makeup lessons available over the next two weeks.

Learn More About Swim Portal

When do un-used makeup lessons expire?

Makeup lessons are available to be used for 90 days from the date of acquisition. Makeup lessons expire if you end enrolment.

When can I not use makeup lessons?

Makeup lessons are not able to be used if there are fees outstanding on an account.

How do I track swimmer progression?

Through our Swim Portal App, you can track Swimmer Level, Skills required to progress, and Skills achieved.

Learn More About Swim Portal

How long is enrolment for?

Enrolment is for a two-month block (approximately 8 weeks). At the end of each block, we auto-enrol you in the next block. If you wish to leave lessons, it will be at the end of a block and with two weeks’ notice. 

How is the water quality maintained?

Our state-of-the-art Ozone System keeps the water consistently between 31 – 32 degrees Celsius. Water is tested and automatically dosed every 15 minutes keeping it soft, clean and clear for enjoyable swimming.

How can I pay for my lessons? 

Lessons may be paid through our online portal, or cash / card at reception.

Do you accept part payments? 

We do not accept part payments or payment plans.

Why do we teach short distance lessons?

We believe in teaching correct technique with swimming strokes, over a shorter distance, to perfect technique. 

 We continue short distance lessons until a child can perform each drill with efficient technique and a strong kicking action. Short distance lessons are also more effective for our instructors to be able to correct children’s technique.

Get in Touch

Still have questions or want to know more about our swim programs? We're here to help! Contact us today to discuss how we can meet your swimming needs and find the right program for your child or yourself. 

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Ever Swim
Ever Swim

CONTACT US

PORT MACQUARIE 

Vicki's Everswim

27 Merrigal Rd, Port Macquarie NSW 2444

0461 558 864

vickiswimcentre@gmail.com 


COFFS HARBOUR 

Harbour Everswim

  81 Marcia St, Coffs Harbour NSW 2450

 0488 049 664

enquiries@harbourswim.com.au

PROGRAMS

LEARN TO SWIM

  • Babies
  • Toddlers
  • School Aged Children
  • Adults

OTHER PROGRAMS

  • Swim Squad 
  • Private Lessons
  • AquaFit 

QUICK LINKS

Home 

Vickis Port Macquarie 

Harbour Swim Coffs Harbour

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About Us

Frequently Asked Questions

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